Cancellation & rescheduling.

Cancellation by the guest

• At least 24 hours before your scheduled departure: 90% of the amount paid is refunded. The cancellation fee is 10%.
• Less than 24 hours before departure: no refund. The cancellation fee is 100%.

Exactly 24 hours before departure qualifies for a 90% refund. All deadlines use Japan Standard Time (JST, UTC+9). The time you submit and confirm the cancellation determines the applicable fee.

Refunds are returned to the original payment method. Processing and card-statement timing depend on the payment provider and card issuer.

Rescheduling

You may change your date at least 24 hours before your scheduled departure, subject to availability. Changes less than 24 hours before departure are not available.

Date changes keep the same experience, guaranteed VIP car, guest count and price. Select an available date and confirm the new departure time. Monday–Thursday departures are at 8:00 PM; Friday–Sunday departures are at 5:00 PM. The new departure must be at least 5 hours away.

How to manage your booking

Open the Manage booking link in your booking confirmation email. You can check availability, confirm a date change, or view the refund amount before confirming cancellation.

Changes apply to the entire booking. For changes to your car, guest count, or only some guests, contact us. After departure, online changes are closed.

If the link is unavailable or your booking predates this policy, email overtake.tokyo@gmail.com. Existing bookings retain the policy provided when booked.